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Sound files (wav) won't upload

Sound files (wav) won't upload

CMR80
Explorer | Level 3

Hi there, I'm having ongoing problems trying to upload sound files to dropbox. I've checked for bad file names/paths and mine seem fine. I've had error messages telling me that the files failed to upload or the file appears to be trying to upload but stays at (for example) "58 minutes left" for over a day but without uploading. Can anyone help? Thanks, Catherine

3 Replies 3

Re: Sound files (wav) won't upload

Hannah
Dropboxer
Hey @CMR80, Thanks for reaching out about this!

Can you clarify if you're actually using the Dropbox website or the Dropbox desktop app to upload your files?

Also, can you tell me the size of the files that are giving you this problem?

Let me know what you find!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Sound files (wav) won't upload

CMR80
Explorer | Level 3

Hi Hannah,

 

I'm using the Dropbox website and the file I'm trying to upload is 619.2 MB.

 

Thanks for getting back to me!

 

Catherine

Re: Sound files (wav) won't upload

Hannah
Dropboxer
Happy to help, @CMR80!

Can you also try uploading them from a different browser or from an Incognito/Private browsing window and let me know how it goes?

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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