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Sound on video file cuts out after 10 seconds

Sound on video file cuts out after 10 seconds

MarcusAlby
Explorer | Level 3

I uploaded a ~30 second video to drop box to share with a colleague. When viewing this file from the link, the audio cuts out after 10 seconds. I deleted and uploaded the file multiple times thinking something happened suring the upload, but I got the same result. I found where someone had reported the exact same issue in 2019 (https://www.dropboxforum.com/t5/Dropbox-files-folders/Problem-with-video-sound/m-p/326542) but the resolution was not posted. What's the answer?

1 Accepted Solution

Accepted Solutions

Re: Sound on video file cuts out after 10 seconds

Jay
Dropboxer

Hi @MarcusAlby, thanks for messaging the Community!

 

Are you experiencing this issue just for that video, or for others as well? Could you try switching browsers to see if this helps? 

 

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Sound on video file cuts out after 10 seconds

Jay
Dropboxer

Hi @MarcusAlby, thanks for messaging the Community!

 

Are you experiencing this issue just for that video, or for others as well? Could you try switching browsers to see if this helps? 

 

Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Sound on video file cuts out after 10 seconds

MarcusAlby
Explorer | Level 3

Well ... I was originally experiencing the problem with Microsoft Edge. So as you suggested, I copied the link to Chrome, and the video played fine. Oddly enough, I (accidentally) opened the link again in Microsoft Edge, and the video now plays fine there too! I have tried several things to reproduce the problem and can't do it. I know I logged out of DropBox and shut down the browser, and tried reloading the video multiple times. I'm pretty sure I rebooted my machine somewhere along the way when I had the problem initially - it's stunning how oftern that works - but I'm not certain I did that. I'm stumped ... but more importantly, the issue is gone. Thanks for your help!

Re: Sound on video file cuts out after 10 seconds

Jay
Dropboxer

Thanks for the update, @MarcusAlby!

 

I'm glad to hear it's working now, sometimes a simple reboot is needed to make things work, or even, by opening it in Chrome, the appropriate drivers to play the audio were used, and perhaps this helped Edge play the audio afterwards.

 

Regardless, it's good to know it's playing normally. 

 

Let me know if you need any further assistance in future!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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