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Sropbox support chat button doesn't do anything

Sropbox support chat button doesn't do anything

Srawlinson
New member | Level 2

Hi, my local files not longer open, so I tried the support chat button, which doesn't do anything when I click it. I'm using Chrome. I'm not having a good day.

Thanks in advance.

Sean

1 Reply 1

Re: Sropbox support chat button doesn't do anything

Jay
Dropboxer
Hi @Srawlinson, thanks for posting today!

Could you let me know more information about what's happening with the files? What error are you getting when previewing them?

Regarding the site, could you try switching browsers to see if this helps? 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

If you need any further assistance, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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