cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Back again with another edition of 'How we use Dropbox', so find out how Emma uses to-do lists to get it all done here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Storage Limit was Reached and Now my Folders are Empty

Storage Limit was Reached and Now my Folders are Empty

shiloahfuller
New member | Level 2

Does anyone know how I can get a hold of customer support? My folders are empty for a really important research study after reaching our storage max, and I was able to email with a tech support person previously and then they closed the ticket without resolution and now I can't get a hold of anyone.

1 Reply 1

Re: Storage Limit was Reached and Now my Folders are Empty

Hannah
Dropboxer
Hey @shiloahfuller, thanks for joining our Community!

Support options are limited if you have a free Dropbox account, but let's see how I can help. 

Just to let you know, Dropbox wouldn't delete your files, even if your quota was full. What would happen is your account would just stop syncing.

So, is it desktop files that you're missing or files that were stored in your Dropbox account? Did you try searching for them through the search bar at the top right corner of the 'All files' page in your account?

Also, make sure to check your deleted files page.

Let me know what you find!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
We love to learn from the educators who use Dropbox. Whether you teach kids, teens, adults or a combination of all three, we want to know what apps and integrations you use with Dropbox to help with teaching. Which of the ones below is your favorite, or most used tool?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
What do Dropbox user levels mean?
Need more support?