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Storage amount misreported

Storage amount misreported

IanK1
Explorer | Level 3

I'm using the dropbox app on my iMac and it's not sync'ing newly added files to our team dropbox account because it is showing us as being over our limit (5.3TB vs 5TB package) yet when I check "online" it shows the more accurate figure of 3.5TB used out of our 5TB package. 

How can I get my app to match the online reported values?

 

I've rebooted my mac and restarted dropbox.

5 Replies 5

Re: Storage amount misreported

Walter
Dropboxer
Hey @IanK1; welcome to our Community!

Since you've already rebooted, could you send us a screenshot of the app's exact status as shown in your menu bar and another one of what's reported in your account's plan tab?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Storage amount misreported

IanK1
Explorer | Level 3

1.jpg2.jpg

Re: Storage amount misreported

Walter
Dropboxer
Did you copy or move a large amount of files in your Dropbox folder, Ian?

What's the app reporting exactly in the hidden part in your screenshot? 

 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Storage amount misreported

IanK1
Explorer | Level 3

Thanks Walter, we've needed to get things done quite quickly so we've upgraded our account to unlimited now rather than try to figure stuff out - it may be something to do with other folks sharing things with us so we're just rolling with the mismatch right now. Cheers

Re: Storage amount misreported

Walter
Dropboxer
Ah, I see now; thanks for the update, Ian!

Take care and see you around the Community!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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