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Storage and Shared Folders

Storage and Shared Folders

stampcolorandcreate
New member | Level 2
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A team member shared their folder with me so that I can upload things to her account.  I help her manage her business by creating graphics for it.  She pays for 2 TB's per month.  I have a basic account.  I am now being told that I have run out of space and cannot upload to her shared folder.  Why?  I am uploading to her account not mine. Her shared folder should not count against my storage space.  Why is this happening?  Thanks.

13 Replies 13

Sibusiso_Khumalo
Explorer | Level 4
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how do they change the setting?

 

Megan
Dropbox Staff
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Hey @Sibusiso_Khumalo, happy Friday! 

Just to clarify: they try to add you as a member of the team, not just on shared folder, right? 

Keep me posted.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sibusiso_Khumalo
Explorer | Level 4
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Yes @megan, they are trying to add me as a team member but when I access the team's files or add anything to the files, it uses my account's storage space which is not enough.

Megan
Dropbox Staff
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In this case, it sounds like they're simply inviting you not to be part of the team @Sibusiso_Khumalo

Can you ask the admin of the team to follow these steps

Also, out of curiosity, do you happen to be part of a free team? Because if that's the case, then you shouldn't be able to join another team.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    Sibusiso_Khumalo Explorer | Level 4
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