Storage usage

[Rcmcdon]

I have used dropbox for several years in basic.  Finally I had to pay for an upgrade.  I did so, and decided to downgrade because I didn't want to keep paying since I am closing my business soon.  I was told (when I spoke to an agent) that I could do so, and that once I deleted files, I had enough space.  Since canceling my paid account, my dropbox tells me I don't have enough storage, although I deleted many prior years of files.  I can't seem to talk or chat with a live agent.  What can I do?

[Walter]

Hey there @Rcmcdon; welcome to our Community!

Can you please let us know what is reported in your account's plan tab in regards to your quota?

Thanks so much!