cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Back again with another edition of 'How we use Dropbox', so find out how Emma uses to-do lists to get it all done here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stuck Syncing Errors!

Stuck Syncing Errors!

brokenandcoastal
New member | Level 2

I am starting this thread so that it will hopefully help someone down the line. 

 

A couple of days ago I noticed that my Font directory had stopped syncing. I use Fontbase to sync my fonts and collections between my laptop and tower. It's a great program and I haven't had problems with Dropbox or Fontbase until now. 

 

1. I couldn't delete the Fontbase folder on either computer. I tried this multiple times and even doing it through the webapp. 

2. Deleted Fontbase on both machines and did a fresh install with a fresh directory. Still dropbox was stuck syncing the older folder. 

3. Contacted Dropbox support and they walked me through a few permission check boxes, etc. None of that worked. 

4. Panic. 

5. I reformated my hard drives that hold the Dropbox director. Start fresh right? Since I reformated the drive I was finally able to delete that folder that I believe was corrupted. 

6. Currently reinstalling Dropbox on the fresh hard drives. I'll report back if this solved the issue. 

 

Ultimately this is very concerning as I am losing at least a day of being able to work. Anyone else has these issues? 

3 Replies 3

Re: Stuck Syncing Errors!

Jay
Dropboxer
Hi @brokenandcoastal, thanks for joining the Community!

Please keep us updated on any changes to your account if there's issues syncing.

Any other info or screenshots would be helpful!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Stuck Syncing Errors!

brokenandcoastal
New member | Level 2

Update. 

 

I formated my hard drives and reinstalled Dropbox. It was working fine but it looks like the syncing issues have started back up. 

Re: Stuck Syncing Errors!

Jay
Dropboxer
Since you've already been in contact with the support team, it would be best to reply back to the most recent message to let them know you require further assistance on this matter.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
We love to learn from the educators who use Dropbox. Whether you teach kids, teens, adults or a combination of all three, we want to know what apps and integrations you use with Dropbox to help with teaching. Which of the ones below is your favorite, or most used tool?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    brokenandcoastal New member | Level 2
What do Dropbox user levels mean?
Need more support?