cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn about how Kev uses Dropbox to make sure he keeps track of all the new music he listens to? Check out his tips here

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync IS NOT working

Sync IS NOT working

Clayton K.1
Explorer | Level 4

My previous post was marked as "solved," but alas, such is not the case. 

 

I'm running Dropbox on two computers. Both are the same version (24.4.17). Both are connected to my home LAN. They are not syncing, and have not been in sync (i.e., green icon on the taskbar) for weeks.

 

A simple Word document approximately 100k will take literally days to find its way from one computer to the other.

 

I'm on Windows 10; one pro, one home. Both have 16GB of RAM. Neither have Selected Sync options set, so looking for the full Dropbox to sync. Selective Sync, in fact, always reports "Can't connect." LAN Sync is checked on both computers.

 

I have actually turned my antivirus off completely, as well as Windows Firewall, thinking perhaps they were impeding syncing.

 

This has become unusable which is frustrating since I purchased the upgraded space alotment. 

1 Accepted Solution

Accepted Solutions

Re: Sync IS NOT working

Zed
Dropboxer

Hey @Clayton K.1,

 

I reached out to you on this thread  but let's continue from here since you opened a new thread.

 

Thanks for your detailed explanation of the troubleshooting steps you performed so far.

 

Can you check if some of the content you have online contain incompatible characters? You can check this by going here.

 

Also can you please uncheck LAN Sync on both devices, restart your machines and check if they sync? Then turn on LAN Sync again. 

 

If this keeps happening, I'd recommend reaching out to our support team about this issue.

 

Thank you!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

4 Replies 4

Re: Sync IS NOT working

Zed
Dropboxer

Hey @Clayton K.1,

 

I reached out to you on this thread  but let's continue from here since you opened a new thread.

 

Thanks for your detailed explanation of the troubleshooting steps you performed so far.

 

Can you check if some of the content you have online contain incompatible characters? You can check this by going here.

 

Also can you please uncheck LAN Sync on both devices, restart your machines and check if they sync? Then turn on LAN Sync again. 

 

If this keeps happening, I'd recommend reaching out to our support team about this issue.

 

Thank you!




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Sync IS NOT working

Clayton K.1
Explorer | Level 4
Zed, turning off LAN Sync seemed to work. I checked for bad filenames and nothing was reported... I haven't yet turned LAN Sync back on because I'm afraid to - lol. But for the first time in literally weeks, both computers give me the green check mark!

Re: Sync IS NOT working

Zed
Dropboxer

Hey @Clayton K.1, so glad to hear it works! You can do some tests by uploading new files and check the LAN sync back to see if this persists. 

 

If it does and it is a feature that you want to use, feel free to reach back here so we can check what's going on, happy to!

 

Happy Dropboxing ! :white_check_mark::slight_smile:




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Sync IS NOT working

Ed
Dropboxer
Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access it here: http://bit.ly/2lNKIxT

Thank you!

[This thread is now closed. If you have a similar or new question, you can ask here: https://www.dropboxforum.com/t5/forums/postpage/category-id/101001000]



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Who's talking

Top contributors to this post

  • User avatar
    Ed Dropboxer
  • User avatar
    Zed Dropboxer
  • User avatar
    Clayton K.1 Explorer | Level 4
What do Dropbox user levels mean?
Need more support?