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Sync problem with android dropbox app

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Sync problem with android dropbox app

Explorer | Level 3

Hello forum,

I have dropbox installed in my desktop PC running Win10 and my wife uses a mobile phone running android OS and has dropbox registered with her mail id. There is a folder in my pc dropbox for her. Logically, when I update the contents or add any file to that, her dropbox app should also be updated simultaneously. But that is not happening. She has to visit dropbox.com and download the files even though she is online all the time. The dropbox app isn’t downloading the files automatically.

The whole purpose of using dropbox is not being served. The same doesn’t happen with my iPhone. The iPhone dropbox is updated automatically. Or when I share some file with my friend who also has dropbox using his mail id, it works fine.

Please help.

6 Replies 6
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Re: Sync problem with android dropbox app

Dropboxer

Hey there @TamalSaha4, thanks for posting here today!

 

Could you just clarify for me, did you share the folder with her via a shared link or by adding her to the shared folder?

 

Also, if she can see the changes in the folder in her account online, can you please check the signed in account on the web and mobile app to ensure it's the same?

 

Let me know and we'll go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Sync problem with android dropbox app

Explorer | Level 3

Dear Daphane,

 

Thanks for your reply. Here are my replies.

 

1. I shared the folder by adding her name in the shared folder. Right clicked on the folder, selected 'share' with the dropbox icon beside and then gave her mail id in the box.

2. Yes, she can see the changes online and the login ids are same in web and in her mobile.

Thanks again.

 

tamal

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Re: Sync problem with android dropbox app

Dropboxer

Hi there @blackbird2020, thanks for nudging us on this thread!

 

Could you also make sure that they have the latest version of the mobile app installed?

 

Have you tried rebooting the device itself? 

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Sync problem with android dropbox app

Explorer | Level 3
Hi there,

Lusil the mobile app installed in her android is up to date and the apps normally gets updated automatically over wifi.

I can do one thing. Tell her to uninstall the app and reinstall it. Will let u know.

Thanks though.

Tamal
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Re: Sync problem with android dropbox app

Explorer | Level 3
Hi ,

As said earlier, she uninstalled it and the. Reinstalled the app in her mobile. But nothing happens. This doesnt happen with her Onedrive or google drive apps.
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Re: Sync problem with android dropbox app

Dropboxer

Thanks for the update here @blackbird2020!

 

Can you confirm for me if the folder is being checked directly within the Dropbox app on the device?

 

Also, can you let me know which version of the Dropbox app is installed, and the OS of the mobile?


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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