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Syncing Never Finishes

Syncing Never Finishes

RossW1
Explorer | Level 3

I've tried pausing and then restarting syncing, uninstalling and re-installing (even running the commands listed here), but it just shows as syncing and has been for days now. I haven't changed any files in my Dropbox folders but it shows 61,000+ files. How do I fix this?

3 Replies 3

Re: Syncing Never Finishes

Daphne
Dropboxer
Hello there @RossW1, I'm sorry to hear you're having trouble with this!

Just so I can have a better idea of your current setup, can you let me know what version of the app you have installed?

Also, what is your device's OS version? Is this a new install of the app on your computer?

Let me know and we can go from there!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Syncing Never Finishes

RossW1
Explorer | Level 3
Hi Daphne - I ended up doing a chat with Ray and he helped me fully uninstall the app plus the other files via Terminal. Once that was done, we reinstalled the app and it seems to be OK now.

I’m on macOS Big Sur 11.1 using the latest Dropbox version.

Re: Syncing Never Finishes

Daphne
Dropboxer
I'm glad to hear that @RossW1!

Thanks for sharing what steps did the trick for you too, I'm sure this would be helpful for others having the same issue.

If you need anything else, please feel free to give me a nudge here - cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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