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Syncing Pictures with MacBrook Pro

New member | Level 2
New member | Level 2

Hi - I use dropbox for my pictures. I recently switched from a PC to MacBook Pro and am now having trouble finding my pictures.

If anyone is familair with the interface, pictures from phones sync up to a folder on One Drive - where you can move, print, etc. This folder can be seen on a PC but canot be found anywher on MacBook Pro - i have checked everywhere in the dropbox folders on my MacBook but have had no luck.

Any insight would be greatly apprecited.

1 Reply 1

Re: Syncing Pictures with MacBrook Pro

Hey there @dhiss21,
If you’re not able to see your files on one of your devices, there’s a few things we can check. First, can you please check your selective sync settings on your Mac device to see if you have selected certain folders to not sync to that device? You can check the desktop app settings for this with the steps in the spoiler below:
  1. Click the Dropbox icon in your menu bar.
  2. Click the gear icon (or profile picture if using the new desktop app) and choose Preferences…
  3. Go to the Sync tab.
  4. Click the option Selective sync… and check all folders are checked from the pop-up window.
If all your folders are already checked in the selective sync settings, please let me know the current sync status of your desktop app on both the PC and Mac device. 
Finally, you did mention you were also using OneDrive? Can you clarify for me if you are syncing your files between devices with OneDrive also?
Let me know what you find - Thanks!

Community Moderator @ Dropbox

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