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Syncing error: "Your account can't be updated to leave the shared workspace."

Ua7 New member | Level 2
New member | Level 2

Hello, dropbox stop sync in the server. We are using dropbox professional, I started free trail for dropbox bussines by mistake then i get a error that;

"Your account can't be updated to leave the shared workspace. To continue syncing your Dropbox account, close the following files or folders;

G:\Dropbox\Ua7"

I got this message on the server. I don't know how to close this file.

P.S. This file is shared for the whole school.

3 Replies 3

Re: Can't sync dropbox account

Dropboxer
Dropboxer

Hello @Ua7

Thanks for reaching out about this. 

Could you post a screenshot of the error please? Is Dropbox installed on your server? 

Start with quiting the Dropbox app, rebooting the device and restart the Dropbox desktop app. To quit it follow the steps:

  1. Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
  2. Click on your profile picture or initials to the right of the search bar and select "Quit Dropbox"

If you get the same error, I will be right here to help. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't sync dropbox account

Ua7 New member | Level 2
New member | Level 2

Hello @Fiona,

Thanks for replying me. Yes it's installed in my server. I can't restart my server right now but i will do it. Here is my ss;

ddd.png

 

I canceled free trail for dropbox bussines then logout but nothing changed. Everyone is using shared folders (G:\Dropbox) at the moment that is why i can't sync again. I have to wait till the school ends.

Re: Can't sync dropbox account

Dropboxer
Dropboxer

When you were in the Team trial your account had the team structure. The shared workspace. After the trial ends the account structure goes back to the personal account structure. Seems like the server cannot sync this change.

Please take a look at the Help Center article below for more information: 

How to host the Dropbox app on a server

The server is not a suggested environment for the Dropbox desktop app, as the article describes. So my best advise to be on the safe side and still troubleshoot this is to try rebooting your server and restart the Dropbox desktop app. 

If this does not help, I suggest to reinstall Dropbox on the actual device and not on the server to avoid facing any further syncing issues. 

Let me know how this goes and of course all your questions. Thanks!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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