cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We love to hear how every person gets the most from Dropbox, and it seems everyone has a slightly different use for it - tell us yours here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing forever without actually syncing

Syncing forever without actually syncing

skillbard
Explorer | Level 4

Hello all,

 

tl;dr The status reads as syncing but it seems extremely slow and there don't seem to be any actually changes to all my files.

 

I'm running DB on High Sierra.

 

I recently reached my accounts limit so I removed some files from my DB folder. It seemed I was so over the limit that I couldn't delete(?) so I also deleted these files from DB online. Still nothing was happening, despite restarting DB, restarting my computer etc.

 

I tried running an advanced reinstal, following instructions on this page:

https://www.dropbox.com/help/desktop-web/advanced-reinstall

but when I try pasting the commands into Terminal, it claims no such folder exists, despite other terminal commands finding the same folder no problem.

 

I'm pasting the following (my DB folder is on an external HD, which is named Gus):

sudo chown -R "$USER" “/Volumes/Gus/Dropbox”

 

I tried with and without quotations but get the same: "no such directory exists". But if I type
cd /Volumes/Gus/Dropbox it gets in there no problem.

 

Any ideas?!

 

Thaaaaaaaanks

 

1 Accepted Solution

Accepted Solutions

Re: Syncing forever without actually syncing

Lusil
Dropboxer
Hey there @skillbard
 
Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the background. 
 
You can find more info on how to check the status of syncing and file uploads here. Furthermore, if you’re using an external hard drive to use the Dropbox desktop app, you can also have a look at this article for more info. 
 
If the issue seems to persist and there is no progress at all, let me know and we’ll take it from there. In the mean time, have a lovely day ahead! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

29 Replies 29

Re: Syncing forever without actually syncing

Lusil
Dropboxer
Hey there @skillbard
 
Initially, please note that syncing can take time if you have many or large files. What I’d recommend for now is to give it time. If the sync time is large then please remember to stay logged into your computer, keep it turned on and connected to the Internet - your files will be syncing in the background. 
 
You can find more info on how to check the status of syncing and file uploads here. Furthermore, if you’re using an external hard drive to use the Dropbox desktop app, you can also have a look at this article for more info. 
 
If the issue seems to persist and there is no progress at all, let me know and we’ll take it from there. In the mean time, have a lovely day ahead! :grin:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Syncing forever without actually syncing

skillbard
Explorer | Level 4

Hi Lusil,

 

It took a couple of days but, yes, it did evenually sync up. V strange but we're all okay again. Thanks for taking the time to respond!

Re: Syncing forever without actually syncing

Lusil
Dropboxer
Hi again @skillbard, glad to hear everything’s working! :laughing:
 
If you have any other questions in the future, you know where to find us. Have a great day ahead!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Syncing forever without actually syncing

shlomofri
New member | Level 2

I have the same problem, it is on MAC OS Catalina, which is beta at this stage, but it is coming in a month, so wanted to give yuo a heads-on... its been syncing for a week now, all I have is 3.5 Gb.

Re: Syncing forever without actually syncing

Lusil
Dropboxer

Hey @shlomofri

Yes, the OS you're running isn't currently a fully tested or supported environment for the desktop app and, while we support a variety of OSes, we are unable to support these versions until they are officially classified as stable.

Nonetheless, you can always contact our Support team for a more in-depth look using our internal tools. 

If you have any other questions in the meantime, please don't hesitate to get back to us. Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Syncing forever without actually syncing

embauba
New member | Level 2

I have the same issue. I run two different usernames and sync different files on each. I recently had to remove some files from DB because it never uploaded a large file for a job, on Profile 2; it cost me its publishing because of delay (4 full days to upload 1 Gb but also because of poor internet bandwith) so when back home with my usual fast internet, moved my files back to DB, I get 130K files which havent uploaded at all - not a single one - for over 10 days now. On the other hand, my other user (Profile 1) has DB updated just fine. How do I deal with this?

Thanks! Pedro from Rio, Brazil.

Re: Syncing forever without actually syncing

Lusil
Dropboxer

Hey @embauba, thanks for reaching out to us and sorry to hear about your experience. 

 

Could you let me know what the Dropbox icon says when you hover over it, on the profile that you're having trouble with? 

 

Let me know what you find, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Syncing forever without actually syncing

henrycorps
Explorer | Level 3

I'm having the same issue. All my files are synced, but the app says it's syncing 5 files for weeks now. I'm pretty sure I don't have any filmes so large that could take so long to sync. Any new files added to the folder are synced normally. 
I'm using a PC with Windows 10, with a 1Tb Seagate Barracuda HDD (Dropbox is installed in the secondary disk, D:)

Re: Syncing forever without actually syncing

Lusil
Dropboxer

Hey @henrycorps, thanks for joining us on this thread. 

 

If you've made sure that you're running the latest version of the desktop app (111.4.472) by hovering over the Dropbox icon that's next to your computer's clock, could you try these steps?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    caloz Explorer | Level 3
What do Dropbox user levels mean?
Need more support?