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Syncing has been stuck for me for several hours on MacOS Catalina. What can I do?

Explorer | Level 3

It says it has 4,113 files to sync, but has not changed in several hours

5 Replies 5
Highlighted

Re: Sync with Catalina

Dropboxer
Dropboxer
Hey @ChrisButler, I’m here to help on the syncing issue you’re facing! 
 
For starters, can you quickly check the tips we posted with Zdravko under this discussion, where we managed to resolve that for some of your fellow Community members by un-linking/re-linking & installing the latest Stable version?
 
If this persists, could you include a screen shot (omitting personal info) in your next message for me showing me what’s your current sync status?
 
Thanks & I look forward to hearing back from you with the results!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Highlighted

Re: Sync with Catalina

Explorer | Level 3

I have tried all those suggestions. It looks like files are syncing but the counter is not going down.

Screen Shot 2019-11-15 at 7.05.24 AM.pngScreen Shot 2019-11-15 at 7.05.24 AM.png

Highlighted

Re: Sync with Catalina

Dropboxer
Dropboxer
Thanks for the extra details & the screenshots @ChrisButler
 
As you mentioned that you followed the suggestions I had posted here, can you specify whether you had a chance to fix permissions as well? 
 
If so, would it be okay if we continued this discussion via ticket? If you confirm, I’ll create one on our system on your behalf. 
 
Thanks again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Highlighted

Re: Sync with Catalina

Explorer | Level 3

not fixed

Highlighted

Re: Sync with Catalina

Dropboxer
Dropboxer
I understand @ChrisButler!
 
I’ve just sent you a brief message, just so as to have a closer look at your account-specifics through our Official Support channel. Please have a look at your inbox at your earliest convenience & we’ll take it from there. 
 
Thanks again!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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