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Syncing issue?

Syncing issue?

njmcleod28
Explorer | Level 3

I recently got a new Dell laptop and installed the Dropbox app on it.

I completed the sign in and all appeared to go well. 

I opened the dropbox folder in Windows Explorer and it appeared to be ok. 

However, opening the folders I have discovered that only approximately 60% of my folders have actually synced over. 

The sync states that it is complete and that there were no sync issues. 

I can logon to the online version and they are all there.

I can access them on my phone and through my Mac also that displays all folders and files. 

I have tried creating files from the laptop and that live syncs back online immediately, and vica versa. 

 

Any ideas why these folders are not syncing over? 

1 Accepted Solution

Accepted Solutions

Re: Syncing issue?

Lori
Dropboxer
Happy Friday @njmcleod28

Do you happen to know the syncing status on the new laptop? 

Check for any file names that can prohibit Dropbox from syncing the content.

Let me know how it goes.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

9 Replies 9

Re: Syncing issue?

Lori
Dropboxer
Hey @njmcleod28, thanks for posting today! 

The first thing you want to check is the file names. 

Make sure there are no incompatible file names that prevent Dropbox from syncing the content. 

Can you check it out and let me know what you find?

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Syncing issue?

petmram
Explorer | Level 4

I have the Dropbox app instaled and running in Windows.

And successfully using it shared (both ways) with a few of my clients.

When I was recently sent another sharing invitation from a new client, I can see it in the online Dropbox, but would not appear/synch in my Windows File Explorer.

I already checked the folder naming convention and all seems OK...

Re: Syncing issue?

Lori
Dropboxer
Hm, interesting @petmram.

Can you send me a screenshot of your syncing status, please? 

Thanks.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Syncing issue?

petmram
Explorer | Level 4

Thank you, Lori, all resolved by now. Was it a reboot that my system needed, or was it a background intervention of the DB Help Team (yes, I contacted also the email help-line)... Or just a bit more time and patience... I don't know, but can now properly see all shared and shared with me folders.

 

Peter

Re: Syncing issue?

Lori
Dropboxer
That's great to see, Peter! 

If you have any other questions, we're always here.

Have a lovely weekend ahead. Enjoy @petmram!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Syncing issue?

njmcleod28
Explorer | Level 3

Hi Lori

 

There is no problem with the content on the dropbox. 

I can get this online, on my phone and it sync to my MacBook. 

 

There are entire folders that have not synced over on my new laptop which is quite frustrating. 

Re: Syncing issue?

Lori
Dropboxer
Happy Friday @njmcleod28

Do you happen to know the syncing status on the new laptop? 

Check for any file names that can prohibit Dropbox from syncing the content.

Let me know how it goes.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Syncing issue?

njmcleod28
Explorer | Level 3

Hi Lori

 

I did not find any filenames that violated them but the folders that were not syncing I renamed and this fixed it. 

 

Thanks 

Re: Syncing issue?

Lori
Dropboxer
Fantastic to hear @njmcleod28.

Don't hesitate to get back to us if anything comes up.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Lori Dropboxer
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    njmcleod28 Explorer | Level 3
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