Syncing snafu

[bma1]

Folks:

I mistakenly put a folder -Outlook Main Profile - rebuilding August 30 in my sync folder. It must have zillions of files. I have since taken it out but every since I did this, the app has been very screwy saying it has over a 1 million files to sync on my base computer. After two days (I deleted the folder) it cleaned up my home computer but on my work computer it has never worked right after this.  I have repaired permission, turned on and off dropbox, change selective sync and all to no avail. The work computer has gone from 300K files needing to be synced to now saying a million need to be synced (yesterday it said that only 50 needed to be uploaded and that went to 300K today). The buggy folder was on my work computer and I threw it away today into the trash. I am scared this is going to screw up something so I have turned off sync on my work computer which is a tremendous pain.  Any ideas on how to get things working?

[Walter]

Hi @bma1; welcome to our Community!

Could you perhaps try unlinking and relinking your account through the app's preferences on the affected computer? This might do the trick for you. 

In case it doesn't though, please send me what the app is reporting so I can have a better look into this. 

Thanks!

[bma1]

Walter

Thanks cause I have not gotten a response from the tech support folk despite it being escalated.  when I did this it just went back to having over a million things to synch and being stuck in the same way.  

Other thoughts?

bob

[Daphne]

Thanks for getting back to us here @bma1!

Do you see any progression in the sync status, or does it appear to be stuck?

Can you let me know which version of the desktop app you have installed at the moment?

Also, you mentioned reaching out to our Support team for this, can you let me know your ticket number (eg. #1234567) so I can check on this from my end?

Keep me posted!

[bma1 · Accepted solution]

Daphne

I paused it for 4 days and then when I restarted syncing it now works. No idea why and glad it is working. Frustrating that support was so slow (8 days) and all that ends ends well I guess

[Daphne]

I'm glad to hear that @bma1!

If the issue crops up again, or you have any other questions, please feel free to give me a nudge here anytime.

Hope you have a great week ahead!