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Syncing

Syncing

StuartGx
Explorer | Level 3

Hello
My Dropbox files are not in Sync with my PC files.
There should be no issues with my account because I have not yet used all of the space available in my Dropbox account.
I've tried doing things suggested on line.
I'd like to know what else I can do to sync my Dropbox and PC files.  (I am not using any other device for these files.)

Thank you.

Stuart

6 Replies 6

Re: Syncing

Mark
Super User II

What does Dropbox say if you mouse over its icon on your status bar? And is it running?

 

Are you making sure you are working on the files inside of the Dropbox folder and nowhere else?


 


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Re: Syncing

StuartGx
Explorer | Level 3

Hello Mark.
Thank you for your comments, and for responding so quickly.
When I hover over the Dropbox logo, it says "123.4.4832 Up to date".
I am using documents via the Dropbox folder.  However, I know that other folders and documents are on the PC and not available via the Dropbox logo.
By the way, this is a new laptop and I've transferred documents from an old PC.
Thanks.
Stuart

Re: Syncing

Jay
Dropboxer
Hi @StuartGx, are the documents in the Dropbox folder from the old PC?

Do you see the files visible on the Dropbox site at all?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Syncing

StuartGx
Explorer | Level 3

Hello Jay.

Thanks.  Yes, the documents are from the old PC.
The documents on the Dropbox site appear to be in the Dropbox folder.
However, there are documents in my PC that are not in the Dropbox folder or in the Dropbox site.
Stuart

 

Re: Syncing

StuartGx
Explorer | Level 3

I should add that I have received an email saying my Dropbox is full.  However, it isn't full.  My Dropbox site states I am using 3.18GB of 5.25GB storage.
Stuart

 

Re: Syncing

Jay
Dropboxer
It sounds like your account might be overquota, so no files are syncing. 

You can confirm your quota usage from this page on your account. Let me know what you see there.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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    StuartGx Explorer | Level 3
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