cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Test audio Link issue

Test audio Link issue

Kapriyati
Explorer | Level 3
My test audio file is showing some error can't be downloaded
23 Replies 23

Megan
Dropbox Staff
Hey @Kapriyati, thanks for posting here! 

Can you give me some additional information with regards to the error you received and the platform you use? 

Is the file you're trying to download a shared link? 

Let me know more, and we'll take it from there.

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Kapriyati
Explorer | Level 3
Yes, it's a shared link. The website is "Transcription Hub"; To be apart of their team I have to go through a evaluation process and the Test Audio Link is not working and is showing some Error.

Megan
Dropbox Staff
Hi @Kapriyati, thanks for the speedy reply! 

Feel free to send me a screenshot of the error you received so I can have a clear visual. 

Thank you!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Kapriyati
Explorer | Level 3
How do I clip in the screenshot??

Megan
Dropbox Staff
Happy Wednesday @Kapriyati

You should be able to click on the little camera icon when you reply back to me.

This way, you should be able to insert your screenshot. 

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Kapriyati
Explorer | Level 3
I am not able to find any camera icon anywhere here.

Megan
Dropbox Staff
Hi @Kapriyati! I hope you enjoyed your weekend!

Can you try accessing our Community, using a different browser, and tell me if you're able to see it there?

 

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

cher1222
New member | Level 2

Hi @Megan,

 

Is this issue been resolved? I'm having the same issue where after clicking the link given an Error message is shown. Hopefully, you can help me. TIA

 

 

dropbox error.png

Megan
Dropbox Staff
Hey @cher1222, I hope you're doing well! 

Just to double check, have you tried accessing the link using a different browser? 

Can you try and let me know?

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    Stephlisa Explorer | Level 4
  • User avatar
    mjlitemoreno Explorer | Level 4
  • User avatar
    Megan Dropbox Staff
  • User avatar
    jawadali New member | Level 2
What do Dropbox user levels mean?