"That didn't work for some reason" error

[dawncoachesyou]

I was sent ym first dropbox video link in my email. When I click on it it goes to Dropbox and says..." That didn't work for some reason. If it's a fluke refresh the page..." Upon refreshing all it does is repeat this error message. Any smart peeps out there that know what's happening? Thanks for any help you can provide!

[JS62]

I will try

[Daphne]

Okay @JS62, no problem!

Feel free to get back to me here when you've had the chance to try this out - thanks.

[quenn]

I was emailed and required to download a link on dropbox but when I opened it, it appears on the screen, ‘That didn’t work for some reason’

[Megan]

Hi there @quenn. Let's see what we can do here. 

I've merged your post under this thread, which seems to echo your concern. 

Would you mind taking a look, and letting me know if you have any questions? 

Thanks! 

[Sadk]

Same problem 🦮:
https://www.dropbox.com/s/5unw8fr79czrwqk/20131123_175650.mp4

[Hannah]

Hey @Sadk, thanks for the nudge here.

Have you tried opening the link from a different browser or to clear your browser's cache, to see if that helps?

If you did and the issue persists, can you check with the person who sent you the link, to make sure that the file is still saved in their account?

[jare1099]

Hello. I'm getting this error when I attempt to access an audio link for a evaluation for a transcription job. I've seen several similar posts from folks experiencing the exact same issue, though no solutions or reports of resolution have  been posted. I've even seen another user's post that included the link. I have the same link but will not post here because I would guess links are privileged information. Here is a screen shot. Is there any record of a user that found resolution for this?

[Hannah]

Hey @jare1099, thanks for bringing this to our attention. 

I have moved your post to this thread, since it's about the same issue.

Have you tried any of the troubleshooting steps provided here, like trying from a different browser or from incognito?

Did you also try to clear your browser's cache? 

Let me know.

[jare1099]

@Hannah Hello. Yes I've reached out to the sender, and have meticulously googled this same question, and sought insight on other platforms as well. Thank you for the time you took to respond. Guess all I can do no is see how this pans out with the sender.   

[Nancy]

Hi @jare1099, sorry to jump in!

Thanks for checking in with the sender, as well. That’ll help us isolate the issue. 

Whenever you have more updates from them, you can let us know here.