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The desktop app is still showing my account is full when it's not, what can I do to restart Dropbox?

Nyle D.
Explorer | Level 4

All,

I'm a Linux and Networking Admin!  I put all my clients on DBox.  Therefore I had over 1TB of free space, without paying.

Understand I then used DBox to backup my clients and also saved a copy of their files in my account.

Clear back in 2014, after my account reached over 1 million files DBox quit working and started making duplicate copies of DBox on my server.  I had over 20 copies of the same crap.

I've since retired so have deleted all files and folders, via the online interface and have run backups of my old clients and projects onto my server reduntantly, therefore no longer needing DBox as a backup, only now syncing personal files on 4 machines, 3 Linuux, 1 Windows.

Now that I deleted all the files/folders via the online interface, yes it now shows my online account folder as empty, I'm attempting to restart DBox from my Linux laptop and the DBox directory on that machine, via the cmd: ls -lah ../ropbox, only shows 1.9MB of files including the .dropbox, .dropbox.cache,, and .git subdirectories.

What I need to know is do I have to delete these 3 subdirectories and then restart Dropbox for a rebuld, to get the files correct now?  Also do I need to stop DBox processing on the other 3 machines of turn them off during this process?

I'm guessing the answers are yes to both Qs, but posting this for confirmation before proceeding.

Cheers!

TBNK

 

3 Replies 3

Re: Restarting DBox

Nyle D.
Explorer | Level 4

Correction to typo:

cmd: ls -lah ../dropbox

 

Re: Restarting DBox

Nyle D.
Explorer | Level 4

All,

Deleting the .dropbox, .dropbox.cache, .git fiolder the cmd: ls -lah ../dropbox shows only 88K, but still getting DBox full errors.

TBNK

Re: Restarting DBox

Dropboxer
Dropboxer

Hey @Nyle D., thanks for reaching out to us here!

If you've deleted the files locally as well from the Dropbox folder, I'd suggest unlinking your account from the desktop app and relinking by signing back in again.

If that doesn't do the trick, can you just double check the account that you're signed in with online and via the desktop to see if they're under the same email address?

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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