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Re: The desktop app's icon in my menu bar is grey and won't open. Can you help?

The desktop app's icon in my menu bar is grey and won't open. Can you help?

meijiman
Helpful | Level 5
Go to solution

hello,

I can't see the blue Dropbox icon in he menu bar? It's grey and doesn't open. Any help please?

Thank you

1 Accepted Solution

Accepted Solutions

meijiman
Helpful | Level 5
Go to solution
Thank you very much. I reinstalled, and this has fixed the trouble.
Thanks for your kindness. It’s appreciated.

View solution in original post

5 Replies 5

Lusil
Dropbox Staff
Go to solution

Hey @meijiman, let's see what we can do here. 

 

Does anything come up when you hover over it? Any error messages?

 

If you could send me a screenshot of it, that would be super helpful. 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

meijiman
Helpful | Level 5
Go to solution
Thank you very much. I reinstalled, and this has fixed the trouble.
Thanks for your kindness. It’s appreciated.

meijiman
Helpful | Level 5
Go to solution
Thank you so much. I reinstalled and this has finally fixed the issue.
Thank you so much!

Lusil
Dropbox Staff
Go to solution

That's great to hear, @meijiman! Thanks for keeping me in the loop. 

 

If anything else comes up in the future, just give us another nudge. 

 

I hope you have a lovely week ahead of you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

meijiman
Helpful | Level 5
Go to solution
Thank you so very much!
Need more support?