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Re: The desktop app's icon in my menu bar is grey and won't open. Can you help?

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The desktop app's icon in my menu bar is grey and won't open. Can you help?

Helpful | Level 5

hello,

I can't see the blue Dropbox icon in he menu bar? It's grey and doesn't open. Any help please?

Thank you

1 Accepted Solution

Accepted Solutions
Highlighted

Re: The desktop app's icon in my menu bar is grey and won't open. Can you help?

Helpful | Level 5
Thank you very much. I reinstalled, and this has fixed the trouble.
Thanks for your kindness. It’s appreciated.

View solution in original post

5 Replies 5
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Re: The desktop app's icon in my menu bar is grey and won't open. Can you help?

Dropboxer

Hey @meijiman, let's see what we can do here. 

 

Does anything come up when you hover over it? Any error messages?

 

If you could send me a screenshot of it, that would be super helpful. 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: The desktop app's icon in my menu bar is grey and won't open. Can you help?

Helpful | Level 5
Thank you very much. I reinstalled, and this has fixed the trouble.
Thanks for your kindness. It’s appreciated.

View solution in original post

Highlighted

Re: The desktop app's icon in my menu bar is grey and won't open. Can you help?

Helpful | Level 5
Thank you so much. I reinstalled and this has finally fixed the issue.
Thank you so much!
Highlighted

Re: The desktop app's icon in my menu bar is grey and won't open. Can you help?

Dropboxer

That's great to hear, @meijiman! Thanks for keeping me in the loop. 

 

If anything else comes up in the future, just give us another nudge. 

 

I hope you have a lovely week ahead of you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: The desktop app's icon in my menu bar is grey and won't open. Can you help?

Helpful | Level 5
Thank you so very much!

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