The file is too large to open. Please try with a smaller file.

[CynthiaWaka]

I created a Google Slides file on DropBox so that I could collaborate with my team. After a month or so of collaborative work, I got that error message. My Google Slides file is 200bytes and I can't open it. It says that the file is too big.

I have tried restoring to the last two previous versions, but it still says it's too big. I can't download it as a PowerPoint or do anything to it. 

All our work has been saved there. How can I iaccess my document and what is the size limit for a Google slides presentation?

[Walter]

Hey @CynthiaWaka; welcome to our Community and sorry to hear you're having issues with this.

Just to make sure we're on the same page, can you please send us a screenshot of the exact error you get? 

Also, is Google showing under your account's Connected apps tab?

Let me know what you find!

[CynthiaWaka]

Here's the screenshot @Walter

[Walter]

Thanks for the screenshot, Cynthia.

Can you try clearing your browser's cache or another browser and let me know if you get any different results? 

[CynthiaWaka]

Tried it. And nothing. No one else in my team can access it. 

[Lusil]

Hey @CynthiaWaka, just to make sure that we cover all initial troubleshooting, could you make sure that the app is connected from your Connected apps tab online?