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The photos on my Dropbox account are now missing

sunsetwine New member | Level 2
New member | Level 2

Photos all disappeared off my Mac and Dropbox and I did not delete. I had 4 years stored on my mac I had upload to dropbox then move to a created folder on desk top. Now they are alll empty. Can dropbox remove from computer my own personal photos?

1 Reply 1

Re: The photos on my Dropbox account are now missing

Dropboxer
Dropboxer

Hi @sunsetwine; welcome to our Community!

 

I'll be happy to help find your missing files. I'll just need some information first.

 

Can you please let me know if you are or were using the desktop application on your computer or if you are/were accessing your Dropbox account through a web browser only?

 

While at it, could you also take a look at your account's events page to see if the changes you described are logged there? This might give you a hint about what happened since it's the place where all adds, edits and deletes are normally logged. 

 

Let me know what you find and we'll take it from there.

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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