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The share Link in word does not open

The share Link in word does not open

Peterforest
New member | Level 2

Share link in word not opening

 

I have the share folder link and after inserting the hyperlink into a  word document, I find that the link does not open the folder

I get the error message:

"Unable to open https://www.dropbox.com/sh/.........dl=0 Cannot download the information you requested"

The share link works from an email but not a word document.

Can anyone assist please

Peter

1 Accepted Solution

Accepted Solutions

Re: The share Link in word does not open

Walter
Dropboxer
Hey there @Peterforest, thanks for joining our Community and sorry to hear you're having issues with this. 

Can you please let me know if this happens for all of your shared links or only this specific one? 

Also, what version of MS Word are you using when you notice this? 

Since you can open this normally through your email, it might be that the Word app on your device can't parse it properly. 

In any case, please keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: The share Link in word does not open

Walter
Dropboxer
Hey there @Peterforest, thanks for joining our Community and sorry to hear you're having issues with this. 

Can you please let me know if this happens for all of your shared links or only this specific one? 

Also, what version of MS Word are you using when you notice this? 

Since you can open this normally through your email, it might be that the Word app on your device can't parse it properly. 

In any case, please keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: The share Link in word does not open

Peterforest
New member | Level 2

We use office 2013 here at work

It looks like the problem is only on our work computers, so I will have to contact our It dept.

thanks for your help

mush appreciated

P

Re: The share Link in word does not open

Walter
Dropboxer
No worries, Peter; that's what we're here for after all!

See you around the Community and keep me posted with any updates that may come along your way. 

Cheers!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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