cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our users can answer all of your questions on files and folders. Join a discussion or start your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

The website user interface is unusable

Helpful | Level 5

I just got done spending one hour on a chat line trying to get my files restored from two days ago. It was a total nightmare, including having the support person tell me that my files that I work on every day were last updated 4 months ago and could not be recovered.

After that experience, I sent the following feedback to them. Do you agree that my points are valid?

Your web site to manage my files is COMPLETLY UNWORKABLE
Here are some of the problems I had to endure
 
1) I can not see folders, just thousands of files I have to somehow scroll through when trying to restore a folder
2) the chat help box is over the top of the buttons I need to press!!!!!!!!!!! DID ANYONE EVEN TEST THIS?
3) the events were not findable. not an obvious button. I had to type in a URL given to me by support
4) the chat box is way too small, I had to keep scrolling back. DID ANYONE TEST THIS WITH REAL PEOPLE?????
5) the text in the chatbox is grey on grey. How is anyone meant to read this? I have good eyes and I have problems reading this. TEST with real people??????
6) I have folders with thousands of files in them. How am I meant to scroll through them? There is massive wasted space so only a few files show up on the page
7) the suggested for you list contains files I have not even looked at for a year. the suggest for you list does NOT include my files and folders I worked on yesterday???????????????
 
The good news is that my subsecription is done in a week so I can cancel and move on to a company that actually tests their software will real people and makes sure it actually works.
1 Accepted Solution

Accepted Solutions
Highlighted

Re: The website user interface is unusable

Collaborator | Level 10

Totally agree @theNaturalist 
Also what is the point of having a website where you are supposed to be able to find files by Date Modified when the date doesn't show - just "--". I have no idea when anyone access or changes something and have had to ask all my clients to email me because I don't get notifications through the post or on the desktop app.
Plus - what is the point of having a home page that just says "Recents" instead of a date?

As you say - unusable.

View solution in original post

1 Reply 1
Highlighted

Re: The website user interface is unusable

Collaborator | Level 10

Totally agree @theNaturalist 
Also what is the point of having a website where you are supposed to be able to find files by Date Modified when the date doesn't show - just "--". I have no idea when anyone access or changes something and have had to ask all my clients to email me because I don't get notifications through the post or on the desktop app.
Plus - what is the point of having a home page that just says "Recents" instead of a date?

As you say - unusable.

View solution in original post

Polls
Do you know how to organize your files and folders?
We have created a guide on folder best practice, so you can get organized now check it out here.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?