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There was an error downloading your file

VR2012
Explorer | Level 3

Hello,

I am getting this error message if i try to download any file. 

I have tried using other browsers, ie, firefox, chrome, tried incognito. The files i am trying to download are smal in size. 

Picture attached. Thank you for support.

VR

Untitled.png

3 Replies 3

Re: There was an error downloading your file

Dropboxer
Dropboxer
Hey @VR2012, thanks for posting us here & letting us know what you’ve already tried! 
 
  • Following-up from your description, can you clarify if you’re downloading the .pdf from your own account or from a shared link
  • If the latter, are you facing the same issue with specific or all files on the link? 
Please let me know & we’ll go from there. Thanks again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
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Re: There was an error downloading your file

VR2012
Explorer | Level 3

Thank you Jane for your help.

I am downloading from my own account.

VR

Re: There was an error downloading your file

Dropboxer
Dropboxer
I appreciate your prompt reply @VR2012!
 
It looks like this is a one-off, so it would be more efficient if we had a closer look at the specific file causing you trouble. I’ve just sent you a brief message, in order to check back on the info I have on file on my tools. 
 
Please have a look at your inbox when you have a spare minute & we’ll take it from there! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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