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Thumbnail photos not showing in Dropbox

Thumbnail photos not showing in Dropbox

mark killeen
Explorer | Level 4

Hi...In my local files, dropbox is not showing any thumnail photos...only the .jpg icon. this is umbelievable frustrating to try and determine which photo is which. Any fix please?????

19 Replies 19

Re: Thumbnail photos not showing in Dropbox

Jay
Dropboxer

Hi @mark killeen, thanks for posting today!

 

I understand your frustration over this matter. Which OS and version are you running?

 

Are you on a paid plan with Smart Sync? Are these files marked as local or online-only on your machine?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Thumbnail photos not showing in Dropbox

mark killeen
Explorer | Level 4

I am on Windows 10. i am on a paid plan with smart sync,

Re: Thumbnail photos not showing in Dropbox

Jay
Dropboxer

The images that don't have thumbnails, are they marked as local or online-only for the Smart Sync setting in the Dropbox folder


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Thumbnail photos not showing in Dropbox

Gilbert_Creative
Explorer | Level 4

I am having this problem as well, with a paid subscription. For me, the problems are occurring with files stored locally. Please fix this. It's very frustrating.

Dropbox-Thumbnails.png

Re: Thumbnail photos not showing in Dropbox

Ilan_alter
New member | Level 2

Thumbnail photos

- Are showing on my PC

- Are not showing in Dropbox

I pay Dropbox and the pictures and synchronized - Some appearCapture.JPG and som not

Re: Thumbnail photos not showing in Dropbox

tswhitty
New member | Level 2

This is happening for me, as well! I would appreciate some sort of quick resolution, since I do need to be able to refer to the thumbnails in my work.

Re: Thumbnail photos not showing in Dropbox

Megan
Dropboxer
Hey everyone, and happy Monday!

Thanks for bringing this to our attention.

Currently, you can right-click on the file and select 'online-only' to see the thumbnails or file preview.

This issue with thumbnails and file previews not appearing on local files is on our engineers' radar to work on.

A resolution for this issue may come at a later date, but I don’t have a timeline right now.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Thumbnail photos not showing in Dropbox

Andy M.16
New member | Level 2

Even when on line the thumbnails are not showing and when I click on the thumbnail I get the error message ".jpg files are supported but something went wrong."

I have thousands of photos to sort in Dropbox, but this is not a realistic possiblity without thumbnails working.

Please provide a date for this to be sorted, even an estimate would be useful to make a decision whether to continue to subscribe to Dropbox or to find an alternative.

Re: Thumbnail photos not showing in Dropbox

Jay
Dropboxer
Hi @Andy M.16, how large are the jpg images you're trying to preview on the site?

Are they greater than the file sizes shown in this article?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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