Thanks for your update @zonaarchi!
Could you let me know which version of the desktop app you have installed?
Also, if you have more than one computer with the desktop app installed, do you see the same issue across all devices?
Keep me posted!
Thanks for the info @zonaarchi!
I've sent a message to the email linked with your profile here, through our Support channel.
If you'd like to do a bit more investigating with me there, please check your inbox when you have the time and we can take it from there.
Hey @Melanija, thanks for joining us here!
Just to check on a few points, can you let me know if you are having an issue only with local files? If you have Smart Sync for your account, do "online only" files show thumbnails correctly?
Also, can you let me know which version of the desktop app you have installed? Our latest stable build is 90.4.
Let me know what you find!
Thanks for the update @Melanija!
For your files to be synced with your account, the desktop app needs to be running. It sounds like you're referring to the new additional interface, which you don't need to use as you can indeed access the Dropbox folder through the File Explorer.
In your system tray, you should see the Dropbox icon if the app is running on your computer. If you see it there, please hover your cursor over the icon to find the version.
Also, can you try the steps mentioned here to see if that helps at all with the icons? If you're still having issues after this, please send a screenshot of what you're seeing.
Hi, I'm having the same problem. I work on a laptop with limited ssd space so have online only going. i need to view thumbnails for my work with clients on site so not having them available is a major problem. I have tried all solutions mentioned in this thread and nothing works.
moving a file from dropbox into a normal, non dropbox, folder immedaitely shows the preview of the file.
Hey @benjamin66, thanks for joining us here!
This won't affect the files within the Dropbox folder as you don't need to delete this during the process. After reinstalling, the app will just reindex the files, not sync them.
Let me know how it goes!
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