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Transfer of files in the cloud impossible with Smart Sync Update activated

Transfer of files in the cloud impossible with Smart Sync Update activated

Helpful | Level 6

When the Smart Sync Update is activated, files in the cloud cannot be submitted via Dropbox Transfer anymore. If the option is deactivated this function works with charme.

2 Replies 2

Re: Transfer of files in the cloud impossible with Smart Sync Update activated

Dropboxer

Hi @CSch; thanks for posting today!

 

When you set files to be Online Only through the Smart Sync feature, they become placeholders to your files and you'd need to make them local again to get the file's full information. 

 

This is why transfers work normally on files you've set to be local on your machine. 

 

As a walk-around, you can use a web browser to sue the file transfer feature for such files.

 

Let me know if this makes sense. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Transfer of files in the cloud impossible with Smart Sync Update activated

Helpful | Level 6

If I am not wrong, this behavior has changed over time. I am pretty sure that I was able to create transfers from online files before.

 

I finally disabled the smart sync update, as I do not find it very intuitive that online files cannot be transferred, although this functionality is provided by Dropbox. However, your workaround is exactly what I did when I had the smart sync update enabled.

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