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Trouble accessing someone else's shared folder

Trouble accessing someone else's shared folder

NCB24
Explorer | Level 3

I am part of a faceBook Group where someone regularly posts links to a DropBox shred folder containing documents I need to access.  No-one else seems to have problems but every time I click on the link and log onto DropBox I get a message saying the folder cannot be found.  As it's just me having this problem I'm wondering whether it's my setting but I'm not really sure what to try and where to look.  

7 Replies 7

Re: Trouble accessing someone else's shared folder

Walter
Dropboxer
Hey there @NCB24, thanks for joining our Community and sorry to hear you're having issues with this.

As a test, could you try copying and pasting one of those links to a web browser and let us know if you get the same error? 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Trouble accessing someone else's shared folder

NCB24
Explorer | Level 3

HI there.  Thanks for your reply.  I tried this and got the same error.

Thank you

Nicola

 

Re: Trouble accessing someone else's shared folder

Walter
Dropboxer
In that case, could you post a screenshot of the exact error you're getting, Nicola?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Trouble accessing someone else's shared folder

NCB24
Explorer | Level 3

Screenshot 2021-05-06 at 08.56.46.png

Re: Trouble accessing someone else's shared folder

Walter
Dropboxer

Is this shared folder listed in this page and available for you to add it (back) to your account @NCB24?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Trouble accessing someone else's shared folder

NCB24
Explorer | Level 3

No the folder doesn't appear.  All I have are the folders which were automatically included when I registered for DropBox.  It's a mystery

 

Re: Trouble accessing someone else's shared folder

Walter
Dropboxer
In that case, I'd suggest asking one of the other members of the shared folder to invite you anew @NCB24.

Let me know how it goes!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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