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Trouble logging in from iPad

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Trouble logging in from iPad

New member | Level 2

I have had an account for several years now.  I recently found some photos that are on my iPad that are not in the dropbox.  I wanted to get them into the dropbox account.  When I open the app on the iPad, it requests for me to log in.  I have tried numerous times to log in and it keeps giving me an invalid login error.  I know that I have the correct login info, as I have tried it several times, and it works on more than one PC and and the iPhone.  I don't have those pictures saved anywhere else, and I need them to be in my dropbox.

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Re: Trouble logging in from iPad

Not applicable

Hello @gyenser 

 

Have you tried un-installing and re-installing the Dropbox App on your iPad? Then if still not working, please follow the instructions on this page, https://help.dropbox.com/accounts-billing/settings-sign-in/issues, to troubleshoot & fix sign in issues. If none of the above works, I recommend that you contact Dropbox Support, following the below steps:

  1. Open a Incognito Tab
  2. Go to https://www.dropbox.com/support/sign-in-issues 
  3. Fill out the required fields and state that you can't sign in on your iPad
  4. Click the Submit button; you should receive a response within 1-3 business days

I hope this helps!

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