Trouble with Epson Connect

[rsr0813]

Using Epson WF-7710 and Trying to Scan to Cloud to Dropbox Folder

Getting Error: Error(Access Denied)

Followed by an email with the following message:

Your scan data was received, but not transferred to Dropbox.

Product name: WF-7710
Display name: Dropbox Documents
Destination: Dropbox : /090 My Scans/2020 Scans
Received Date/Time: 08/07/2020 09:55:39 PDT

CAUSE:
Epson Connect cannot access your Dropbox folder.

SOLUTION:
1. Sign in to https://www.epsonconnect.com/user/ ,  and then edit the destination.
2. Sign in to Dropbox and allow Epson Connect to access your online folder.

Where can I tell Dropbox to allow Epson Connect to acces my folders?

[rsr0813 · Accepted solution]

Solved the issue.

Disconnected the App from DropBox and set it up again in EpsonConnect. It worked

[budb4u]

I having the same issue.  It was working fine and now stopped for some reason.  Can you go into exact details as to what you did?  I tried but no luck to reset.

[Sammy64]

I set up a new folder in Dropbox -- then in Epson Connect i set this folder as the destination for scan to cloud..

Problem solved --

[budb4u]

Thank you that worked!  

[monica9]

Where were you able to "2. Sign in to Dropbox and allow Epson Connect to access your online folder."? 

I can't find how to do this 😕

[Sammy64]

Did you set up new folder in DropBox?

then go to Epson Connect and link this folder to DropBox...

[monica9]

Thank you! I misunderstood and thought we had to connect Epson Connect as an app in Dropbox. 

Yes, I've done that and it is so precarious. It will work, then an hour later won't. I just keep going through the same steps above, it's very frustrating

[monica9]

Hi all,

If anyone else is experiencing the "fix" only working short term, I've reported this to Epson directly as I came across a Google Drive forum discussing the exact same issue that's just started happening in the past two weeks. Hopefully they can look into it and resolve. 

https://support.google.com/drive/thread/62732499?hl=en link to the Google Drive forum if anyone is interested, but just covers the same as what is said here

[Davidh19]

While on the Epson connect website, I got a message box from Epson while trying to fix this issue that said the Epson connect connection was expired so i clicked on the (old) dropbox cloud link and followed the prompts for Epsom to create a new default folder to scan to... i got a message box that said the connection was successful. Then i successfilly scanned a document to that new dropbox folder. I didnt go to the Dropbox site at all. (PS, it took a week of experimentation to figure this out... Also, i did this on my laptop that just had a windows upgrade, so maybe the upgrade had something to do with the "fix")
Hope this helps. :>)