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Trying to move files to the Vault - very frustrating!

Trying to move files to the Vault - very frustrating!

New member | Level 2

I set up my vault today and now I'm trying to move files to it, but it is crazy-making!  I went through hundreds of files and identified about 10 files that I felt needed to be secured.  I starred them so I'd be able to find them later because they had all sorts of generic file names.  Whooops, now I can't figure out how to find the starred files.  I can find starred folders or files that have star in the name, but not a list of all of my starred files.  I tried on my laptop, my phone and in the app. #timewaster

 

Then when I did manage to find one of the files, I couldn't figure out how to move it to the vault.  I right clicked it, tried all the options on the screen, tried dragging it to the vault, but nothing worked.  This needs to be an easier process for users to get files INTO the vault or people aren't going to use it.  

1 Reply 1

Re: Trying to move files to the Vault - very frustrating!

Dropboxer

Hello @agentil, thanks for reaching out to us. 

 

You should be able to find a list of starred items, as mentioned in this article

 

As for adding files to your vault, could you let me know if you're still having trouble even after following these steps?

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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