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Two arrows in a blue circle icon appearing on my images

Two arrows in a blue circle icon appearing on my images

Abi5
New member | Level 2

Hi,

Two arrows in a blue circle has appeared next to my images. I presume this indicates that something has gone wrong with the synching of the images and videos from my SD card to the laptop. Is there a way of rectifying this?

Thankyou in advance

1 Accepted Solution

Accepted Solutions

Re: Two arrows in a blue circle icon appearing on my images

Jane
Dropboxer
Hey Abi5, thanks for posting your syncing inquiry on our Community. I’ll do my best to send you some tips on this behavior & we’ll take it form there; I hope my message finds you well today Abi!
 
It’s my understanding that you’re uploading your photos manually or using the Camera Uploads feature through your desktop, so as to sync them to your account online, am I right? 
 
If so, I’d say that everything should be fine, so long as you can see your synced photos uploaded on your Homepage online.  Once everything is synced, you should see a green checkmark :white_check_mark: instead of the blue arrows :arrows_counterclockwise:
 
Please let me know how that works for you & I’ll do my best to follow-up on this discussion. Thanks again for reaching out to us & I’m wishing you a wonderful week ahead!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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View solution in original post

5 Replies 5

Re: Two arrows in a blue circle icon appearing on my images

Jane
Dropboxer
Hey Abi5, thanks for posting your syncing inquiry on our Community. I’ll do my best to send you some tips on this behavior & we’ll take it form there; I hope my message finds you well today Abi!
 
It’s my understanding that you’re uploading your photos manually or using the Camera Uploads feature through your desktop, so as to sync them to your account online, am I right? 
 
If so, I’d say that everything should be fine, so long as you can see your synced photos uploaded on your Homepage online.  Once everything is synced, you should see a green checkmark :white_check_mark: instead of the blue arrows :arrows_counterclockwise:
 
Please let me know how that works for you & I’ll do my best to follow-up on this discussion. Thanks again for reaching out to us & I’m wishing you a wonderful week ahead!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Two arrows in a blue circle icon appearing on my images

Amishi
New member | Level 2
Same happen for me too. I recovered some files from formated partition. Most of all files are showing like that except few files ( tick mark).. can you help me

Re: Two arrows in a blue circle icon appearing on my images

Jane
Dropboxer
Hey @Amishi, please accept my apologies for the tardy reply on my end. Have you by any chance had a chance to work on that since you wrote us here? Please do let me know & I’ll do my best to follow-up with you asap!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Two arrows in a blue circle icon appearing on my images

FreeMePodcast
New member | Level 2

Yes but what could be the reason the syncing never completes?

Re: Two arrows in a blue circle icon appearing on my images

Walter
Dropboxer
Hi @FreeMePodcast; sorry to jump in here, but is the desktop app on your computer stuck at syncing the same number of files?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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