Hello, I use dropbox since a short time. I have a macbook pro.
I was cleaning my heavy files yesterday (from my mac), and I deleted the dropbox file that was 32Go.
It deleted everything I had on my mac. I never wanted and never asked to synchronize all my files that are on my mac. Impossible to retrieve them from my bin as well.
I tried to retrieve them and now all the folders are EMPTY !!!!!! There is no way to contact someone by phone, by mail, so I'm here !! It's scandalous. Please help me retrieve my files ASAP thanks !!! :(((
You seem a tad mistaken as to how Dropbox works I'm afraid - if you delete a file in Dropbox it deletes on your computer as well.
If you got a message saying it was too large for the trash can I'm afraid that error is from your computer and NOT Dropbox so you may find they are not recoverable. If you can get anything recovered you can do so via https://help.dropbox.com/files-folders/restore-delete
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Thanks for your help. Yes of course, I am a new user, of course I was mistaken, but that was absolutely not clear for me that all my files where connected to dropbox. Now I can't even contact someone to help me retrieve them, I just retrieved the folders without files. I tried your way but it says I can't retrieve them if I don't have space on my dropbox which is 2Go because I don't pay. It's ridiculous..
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