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Unable to access files

Unable to access files

ricden03
Explorer | Level 3

All was OK yesterday and for many years but this morning I find my files are still listed (thank goodness) but they will not reveal. The files are MS Excel listed in Dropbox in Mac Finder and Listed in Microsoft Windows OS. I click on them as normal and nothing happens.

HELP

7 Replies 7

Re: Unable to access files

Pikamander2
Super User

1. Are you able to open Excel by itself? Dropbox wouldn't be stopping Excel from opening, but there could be some other issue preventing it from opening, which would prevent you from being able to open your files with it.

 

2. Are you able to open other files in your Dropbox, such as text files or images?

Re: Unable to access files

Jay
Dropboxer
Hi @ricden03, thanks for providing these details!

Are you able to preview the files on the Dropbox site directly?

Do you see any recent changes to the files on the events page?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to access files

ricden03
Explorer | Level 3

I am unable to open or send to Dropbox files with MS Word and MS Excel on my laptop. The setup is identical with my desktop and no problem with it. It is a permission thing that seems to have cropped up somehow or other. I think the solution is I have to reset permissions of Dropbox files specifically for my laptop. Is the permission to be granted with Microsoft or with Dropbox?  If you could guide me how to do this I would be very grateful.

Regards

Richard 

Re: Unable to access files

ricden03
Explorer | Level 3

It is very strange. I can access all files on Dropbox site but they do not open the default Excel or Word apps. They will open pdf or xls but not connect with the default apps. Some how or other the path has got changed.  I must have done something somewhere somehow but it's beyond me to know how to fix it. If you can guide me I will be very grateful.

Thanks

Richard

Re: Unable to access files

Jay
Dropboxer
Is it possible that you have associated the files to another app on your machine, so they won't open in Excel?

If you open Excel directly, can you load the Excel file from the Dropbox folder? 

What app is attempting to open the Excel/Word files?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to access files

Abipens
New member | Level 2

I have the same problem.

Re: Unable to access files

Walter
Dropboxer
Hey there @Abipens, sorry to hear about this.

Just FYI this is a recent issue and our team is looking into it.

For more information, you can check our status page and subscribe to receive email updates on the issue.

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    Abipens New member | Level 2
  • User avatar
    Jay Dropboxer
  • User avatar
    ricden03 Explorer | Level 3
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