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Unable to assign tasks in Paper

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Unable to assign tasks in Paper

New member | Level 2

Hi

I am trying to assign tasks in a Dropbox Paper file.

I have shared the file with three other people, with edit permissions.

When I click  the assign by name or email icon, only two names appear in the list including myself. I can assign both of these name to a task but no-one else.

When I start typing "@..." all shared members names appear in a drop down list, but I can still only use the same two names. If I select one of the other names, it appears as @*

Appreciate if someone can show me what I am doing wrong.dropboxpaper.png

 

1 Accepted Solution

Accepted Solutions
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Re: Unable to assign tasks in Paper

New member | Level 2

Thank for you fast reply Fiona

I seem to have resolved the issue by saving the Paper into a folder and ensuring the assignee had added the folder to their files. Will come back here if any more issues. 

View solution in original post

4 Replies 4
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Re: Unable to assign tasks in Paper

Dropboxer

Thanks for checking in with the Community about this @AWin

This sounds like a browser issue. Try to tag someone on your Paper tasks once more, after you take the following steps: 

  1. Clear your browser's cache.
  2. Security settings or a plugins that you have installed on your browser should be removed when you see that elements of a page are not loading.Restore your browser to its default settings and disable any browser plugins.
  3. Is this tag to urgent to troubleshoot? Test the taging in to do's via an incognito window/private browsing or another browser. 

If the issue persists,no worries. I am here for you. 

Have a nice week! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Unable to assign tasks in Paper

New member | Level 2

Thank for you fast reply Fiona

I seem to have resolved the issue by saving the Paper into a folder and ensuring the assignee had added the folder to their files. Will come back here if any more issues. 

View solution in original post

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Re: Unable to assign tasks in Paper

Explorer | Level 3

I'm having the same issue.  I saved the file into a folder that everyone has access to.  I reset my browser, cleared my cache, removed the plug ins and so forth.  I get a dropdown menu with the correct names, but when I select a name it resets to @*   Please help!!

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Re: Unable to assign tasks in Paper

Dropboxer

Hi @cdovey; welcome aboard and sorry to hear you're having issues with assigning tasks within your Paper docs.

 

As you've already done some troubleshooting, could you check if you get the same results on other browsers as well?

 

If you do, I'd appreciate a screenshot so I can have a further look into this.

 

Thanks a bunch! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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