Unable to attach as a file

[BusyNurse]

I have been using Dropbox for several years now and up until last week I had 2 options when trying to send my files via email: attach as a file or upload a link. I no longer have the “attach a file” option. The people I work with do not use Dropbox and have no interest in the added steps to access the files I send. Please help me restore my ability to attach the file to my emails

[Lambi]

Hi the problem with your method is it can only attach one file to an email. Is there a solution or workaround to attach multiple

[Rich]

No. You have never been able to export more than one file at a time using the Dropbox app. If Outlook previously allowed you to attach multiple files, then you need to talk to Microsoft.

[Orchidtreelady]

I would like to know if you find a solution to this. I’m having the same issue

[mwaugh124]

I had the strangest thing happen last week with attaching a file from Outlook on my iPhone. After attaching and sending the person had access to my entire folder instead of the one file I selected. I chatted with support who insisted I must have created a link to my folder in error. Was disappointed at their response so didn’t share for about a week hoping issue was one time. Tried again today and same thing happened. Noticed also the option of attaching the file instead of a link now gone.

[Rich]

A person can only have access to the specific item that was linked to. If they're seeing an entire folder, then the link was to the folder and not a file within it. Also, if you're testing the link yourself, YOU will see your entire folder because you're already logged in to Dropbox. A recipient of a link will not see that.

Microsoft seems to have changed the functionality within Outlook. The ability to attach a file directly no longer exists within Outlook. You can still attach a file to an email, but you need to initiate it from Dropbox by first opening the file, selecting the Export option and choosing Outlook. This will start a new email with the file as an attachment, not a link.

[Ross_S]

I've been looking into this over the last week, just came across this thread.

In short, @Rich is right. This is Microsoft functionality that we have no control over. 

[Paddy]

Hi Rich,

if the problem is with outlook, how come i can still attach files from dropbox from my laptop. The issue only seems to be when i try and do it from my ipad. Which as luck would have it, is the main thing I use for work related emails.. 

[Rich]

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@Paddy wrote:

if the problem is with outlook, how come i can still attach files from dropbox from my laptop. The issue only seems to be when i try and do it from my ipad.

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The two are unrelated. The app on your iPad is not the same as the application on your laptop. They use different technologies and a different process for attaching files. Basically, they don't work the same way so you can't compare one to the other.

This is a Microsoft issue within their app that only they can resolve.

[Vltripp7500]

 I have have the same issue. I have found that I can attach the file from another storage location, such as OneDrive, just not dropbox. I have been saving my files in OneDrive instead of Dropbox and everything has been working fine. It just seems to be a problem between outlook and dropbox.  This is a pain because Dropbox is much easier to use than OneDrive for me. 

[Rich]

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@Vltripp7500 wrote:

It just seems to be a problem between outlook and dropbox.

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It is not a problem between Outlook and Dropbox. The ability to attach a file from Dropbox no longer exists in Outlook.