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Unable to delete files... which cannot be unlocked

Unable to delete files... which cannot be unlocked

Explorer | Level 3

I am attempting to delete some rather large files from my wife's computer so she can update to the latest version, Big Sur, for her Macbook Air.  She previously downloaded the files from her minister's Bible study forum on Dropbox.  She can easily access them from Dropbox.com, so I thought it possible to delete her dropbox folder.  Unfortunately, the files did not go away and the Dropbox folder doesn't show up in Finder.  I found a lot of the files by searching for the large Zoom files.  When I try to delete these files individually, they are locked and will not unlock.  The system says she does not have the appropriate permission.  I can't change the permissions.  How can I delete these files?  Note the following screenshot.  The Dropbox folder appears to be located in the Documents folder, but it does not show up; it is hidden and I do not know how to unhide it.

Any help would be appreciated.

Thanks.

Rick

Screen Shot 2020-11-30 at 10.06.25 PM.png 

1 Accepted Solution

Accepted Solutions

Re: Unable to delete files... which cannot be unlocked

Dropboxer

Hi @IDLVR, thanks for joining the Community!

 

It looks like the filepath is showing a shared folder to which you have read-only access. This means that you can't add, edit, or delete any files in this folder, which is why you can't delete it from your account or machine.

 

The Dropbox folder should be located in Finder on the left hand column. If you can't see the shortcut there, you can click the Dropbox icon in the menu bar, then the folder icon to locate the folder itself.

 

If need be, you can use selective sync to prevent that entire folder from syncing to your machine. You'll still be able to access it from the Dropbox site without any issues.

 

If you need any more details, feel free to message back!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Unable to delete files... which cannot be unlocked

Dropboxer

Hi @IDLVR, thanks for joining the Community!

 

It looks like the filepath is showing a shared folder to which you have read-only access. This means that you can't add, edit, or delete any files in this folder, which is why you can't delete it from your account or machine.

 

The Dropbox folder should be located in Finder on the left hand column. If you can't see the shortcut there, you can click the Dropbox icon in the menu bar, then the folder icon to locate the folder itself.

 

If need be, you can use selective sync to prevent that entire folder from syncing to your machine. You'll still be able to access it from the Dropbox site without any issues.

 

If you need any more details, feel free to message back!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Unable to delete files... which cannot be unlocked

Explorer | Level 3

Jay,

Many thanks for the response.  The "Selective Sync" did exactly what I wanted.  I got points from my wife for resolving this, so much appreciated.

Rick

Re: Unable to delete files... which cannot be unlocked

Dropboxer

Glad to have helped out today! If you need any further assistance, please let me know.

 

Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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