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Unable to move Dropbox Paper Folder to another Folder

Helpful | Level 5

I am trying to move a Folder in Dropbox Paper from the top level into another folder (I am selecting the check box next to it, choosing "Move" from the bottom of the screen, then selecting the target folder and clicking "Move")

 

However I get an error message at the bottom saying: "1 folder couldn't be moved OK, close this."  but no indication of what the error actually is.

What could cause such an error?

 

7 Replies 7
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Re: Unable to move Dropbox Paper Folder to another Folder

Dropboxer
Dropboxer

Hey there @StephenG,

Could you try performing the same action when using another web browser? If you get the same error message then perhaps trying an incognito/private window might do the trick.

Otherwise, I'd suggest trying to clear your browser's cache and trying to move the folder again to see if the behaviour persists. The error message as you mentioned is very vague so with the above steps we can rule out most browser specific issues.

Let me know how it goes - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Unable to move Dropbox Paper Folder to another Folder

Helpful | Level 5

Have tried all of thoise options but still, I get the same error message at the bottom (and the folder has not moved)

Highlighted

Re: Unable to move Dropbox Paper Folder to another Folder

Dropboxer
Dropboxer

Hey @StephenG,

Are either of the folders you're moving/moving to shared at all? Or are you the only one with access to both of those folders?

Let me know what you find and we'll go from there - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Unable to move Dropbox Paper Folder to another Folder

Helpful | Level 5

Yes, the folder I am trying to move was shared by someone else. The folder I'm trying to move into is shared with a different person, however I also tried moving it to a folder that's not shared with anyone and I still got the same error

Highlighted

Re: Unable to move Dropbox Paper Folder to another Folder

Dropboxer
Dropboxer

Thanks for clarifying that @StephenG!

Is it possible that you only have viewing rights to one of the Paper docs within the folder that you're trying to move? Or have you been given edit access to all the Paper docs within?

We may need to look into this further through our Support channel so that we can look at the specifics in more detail. Please do let me know what you find and we'll go from there.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Unable to move Dropbox Paper Folder to another Folder

Helpful | Level 5

Thanks Daphne,

 

the folder I'm trying to move so far only has four subfolders within it but none of them have any docuements yet. As far as I understand, Folders have only one level of sharing.

Highlighted

Re: Unable to move Dropbox Paper Folder to another Folder

Dropboxer
Dropboxer

Thanks for the info @StephenG!

I've reached out to your email address associated with your Community profile so that we can look into this in some more depth. If you'd like continue looking into this, please just check your inbox when you have the time and we can go from there.

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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