Unable to open files from Finder and within apps

[Bikergirl]

I am a long time Dropbox user and have loved it until last week.

I have been having trouble opening files from Finder and sometimes within apps since last week. Thought it was an issue with my  Mac, and paid for tech support for them to find no issues with my computer. Started a chat with Dropbox this morning and was told this is a known issue and the engineers are working on it. So why hadn't I heard anything about this issue from Dropbox before paying for tech support??

And, according to the chat, apparently no idea when it will be fixed.

[Walter]

Hi @Bikergirl; welcome to our Community!

Just to make sure we're on the same page, can you clarify if you're referring to the issue outlined in this discussion?

If you could also share your support ticket's ID, I'd appreciate it.

Thanks!
 

[Bikergirl]

No, I think this is a different issue.

Here's my ticket number:

Ticket #12182429: Dropbox Support Chat

[Walter]

I'm sorry for the late reply @Bikergirl; are you still having issues with this? 

[Bikergirl]

Word and Excel are better, but yes, I am still having the issue with Adobe Acrobat files. I have to do a workaround to get them to open without crashing the application.

[Walter]

Are those files local on your machine or have they been set to be 'online only' through our Smart Sync feature @Bikergirl? 

Could you also share your workaround with us?