cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to open files from Finder and within apps

Unable to open files from Finder and within apps

Bikergirl
Explorer | Level 3

I am a long time Dropbox user and have loved it until last week.

 

I have been having trouble opening files from Finder and sometimes within apps since last week. Thought it was an issue with my  Mac, and paid for tech support for them to find no issues with my computer. Started a chat with Dropbox this morning and was told this is a known issue and the engineers are working on it. So why hadn't I heard anything about this issue from Dropbox before paying for tech support??

 

And, according to the chat, apparently no idea when it will be fixed.

 

5 Replies 5

Re: Unable to open files from Finder and within apps

Walter
Dropboxer
Hi @Bikergirl; welcome to our Community!

Just to make sure we're on the same page, can you clarify if you're referring to the issue outlined in this discussion?

If you could also share your support ticket's ID, I'd appreciate it.

Thanks!
 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Unable to open files from Finder and within apps

Bikergirl
Explorer | Level 3

No, I think this is a different issue.

Here's my ticket number:

Ticket #12182429: Dropbox Support Chat

Re: Unable to open files from Finder and within apps

Walter
Dropboxer
I'm sorry for the late reply @Bikergirl; are you still having issues with this? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Unable to open files from Finder and within apps

Bikergirl
Explorer | Level 3

Word and Excel are better, but yes, I am still having the issue with Adobe Acrobat files. I have to do a workaround to get them to open without crashing the application.

Re: Unable to open files from Finder and within apps

Walter
Dropboxer

Are those files local on your machine or have they been set to be 'online only' through our Smart Sync feature @Bikergirl

 

Could you also share your workaround with us?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?