cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to share or manage files

Unable to share or manage files

Explorer | Level 3

I have been working in Dropbox since 2017 and now I am suddenly having all kinds of issues, ready to find a different venue:

1.  Multiple users on a folder were deleted by Dropbox.  I did not do this and all of these users were randomly deleted.  No one else has access to this folder.  I found out when one of the people, who has been using the folder in the past, could not get access.

2.  I am unable to add these users again, or add ANY additional users to the folder.  All it says is that the users are outside of my Dropbox team.  I have 42 users on this folder and if I could only share to people on my team of 1 (just me,)  what is the point of Dropbox?  I have been sharing with people for 3 years, suddenly I cannot share the folder?

3.  I am the admin on the account, yet it says I do not have permission to change anything to do with any of my folders that I created.

 

I am completely unable to work with my folders any longer.  I have not even been on the actual web site for months, I have been using the folders from my desktop, so I certainly did not change any settings and I am not even permitted to do this any longer.

 

I would appreciate any help anyone can offer.  Thanks.

 

3 Replies 3

Re: Unable to share or manage files

Dropboxer

Hi there @aasedler, I'd be more than happy to help look into this with you. 

 

I'll just need a bit more information to make sure that I have a better understanding of your concern. For example:

  • Are you on a Business team, or an individual (Basic/Plus/Professional) account? If you're not sure, you can check from your Plan tab
  • Is the folder you're having trouble with a shared folder or a team folder? 
  • If you still see the folder as being shared, can you click on the Share button that appears on the right, and let me know what your permissions are? 
  • Can you see anything regarding this change in your events page?

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Unable to share or manage files

Explorer | Level 3

Hi Lusil,

When I set up the folder, my company was on a business plan, but we discontinued the plan and now I am on a personal account.

For some reason, I did find that I was not the owner of the folder, but i have now change that and I am now the owner of the folder.

A bit more digging showed that all of the people who were deleted were from the same company so I am now wondering if there was some change within that company that caused their deletion.  I am looking into this now before I take more of your time, but thanks for your help.  If I find there is not something happening on their end, i will reply again, but it seems suspicious to me that only people from that one company were deleted.

 

Thanks for your help.

Re: Unable to share or manage files

Dropboxer

No worries, @aasedler, and thanks for keeping me in the loop. 

 

Whenever you have an update or anything else comes up, we're always just a post away. 

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?