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Unable to start Dropbox

Unable to start Dropbox

RamseyM
New member | Level 2

Hello

After restarting my MacBook Pro I find that Dropbox won't start.


Screen Shot 2022-01-16 at 19.55.40.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This was the error message:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 139.4.4896
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: f92cb149-0241-50c4-b2f5-149b4b0f8851
pid: 858
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='heuristics', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Heuristics', pw_dir='/Users/heuristics', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='heuristics', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Heuristics', pw_dir='/Users/heuristics', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'heuristics', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'heuristics', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/heuristics'
appdata: '/Users/heuristics/.dropbox/instance1'
         real_path='/Users/heuristics/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/heuristics/Dropbox'
              real_path='/Users/heuristics/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/4_/p694jf354jv_3v4yryj55_vc0000gn/T'
         real_path='/private/var/folders/4_/p694jf354jv_3v4yryj55_vc0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 837, in wrapper
  File "dropbox/client/main.pyc", line 6648, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6196, in _init_components_for_account
  File "dropbox/client/main.pyc", line 6120, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 268, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 250, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 188, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Reading existing xattr |>> fgetxattr syscall: determined size |>> Permission denied"

 

Until now it's been working just fine. Any suggestions would be most welcome.

 

Thank you

 

1 Accepted Solution

Accepted Solutions

Re: Unable to start Dropbox

Jay
Dropboxer
Could you try these steps to see if they help with your device?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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View solution in original post

5 Replies 5

Re: Unable to start Dropbox

Jay
Dropboxer
Hi @RamseyM, thanks for bringing this to our attention.

What version of Mac OS are you running on your device?

Have you recently upgraded the OS?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Unable to start Dropbox

RamseyM
New member | Level 2

hello Jay

 

Thank you for reaching out!

 

I'm using MacOS 12.1 on an early 2015 13: MacBook Pro.

 

I seem to remember the machine did a software update some time in the last 10 days, but it had been working well after it.

By the way, I went through the process of launching Dropbox app, and got as far as pressing on 'Fix Permissions' but every time I did that the pop up window telling me Dropbox wasn't working came up and I was then unable to quit the app.

 

Helpful?

Ramsey

Re: Unable to start Dropbox

Jay
Dropboxer
Could you try these steps to see if they help with your device?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Unable to start Dropbox

RamseyM
New member | Level 2

Thank you Jay – it worked like a treat. 

Re: Unable to start Dropbox

Jay
Dropboxer
Glad to hear it worked out. Enjoy your week ahead!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    RamseyM New member | Level 2
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