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Unable to stop or turn off desktop backup [SOLVED]

Unable to stop or turn off desktop backup [SOLVED]

boominski
Helpful | Level 5
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A while ago I turned on the new 'backup desktop/documents/downloads' feature. Now I want to turn it off, but I can't. There's no obvious 'turn this feature off' button. All the instructions I've seen point to a 'manage backups' or 'import' tab, which I don't have. I've upgraded to the latest Beta (Win 10), uninstalled, reinstalled, rebooted several times and nothing. I've just set Dropbox up again and I have unchecked the 'MY PC' box. But Dropbox is just merrily syncing all my stuff again. It's insane that Dropbox would enable this feature and not give users a simple way to turn the thing off. Does anyone know how I can do it?

44 Replies 44

frank0434
New member | Level 2
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Thanks for this solution. 

Seems the only viable solution so far. 

 

Enomy
New member | Level 2
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Thanks so much dude. This solution calmed my anger and restored my photoshop from being torn to pieces by dropbox, and the rest of my desktop seems recovered as well
Thank you!!

JGLR
Explorer | Level 3
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Have the same problem. I can untick the folders but than the 'save' option becomes inactive?

Jay
Dropbox Staff
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Hi @JGLR, if the Save option is inactive, then it could mean that the computer backup feature is already disabled. When you view the Backups tab in the Dropbox desktop application, does it show 'Set up', or Manage at the top?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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JGLR
Explorer | Level 3
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JGLR_0-1632831605032.jpg

 

This is what I get...

Jay
Dropbox Staff
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Yes, it looks like it's disabled, so it isn't active currently.

Are the Desktop, Documents and Downloads folders still in the Dropbox folder?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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JGLR
Explorer | Level 3
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Yes they are and if I try to remove them they seem also to get lost from my pc?

Jay
Dropbox Staff
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Could you go into the Dropbox desktop application preferences, click the Account tab, press Alt+H, and then choose 'Reset OS folders'?

This will move the folders and files back to their previous locations, which will also delete them from the Dropbox account online.
 

Jay
Community Moderator @ Dropbox
dropbox.com/support


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JGLR
Explorer | Level 3
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Tried so, it confirmed that it will stop back up but I still sees the file 'pc' in my online account?

Jay
Dropbox Staff
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Is it just the folder 'PC', with no other files or folders inside?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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