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I've been having difficulty with transferring files from my old laptop to the current one I have now.
Whenever I try to transfer my files, a pop-up shows up on the bottom of my screen; saying that
it was "Unable to create transfer". I have transferred folders with Dropbox before, so I'm unsure why
this is happening now.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Ah, I am unable to open the desktop application on both computers. The computer that had my files from
before ended up being returned because there was an issue with it, so I no longer have it in my possession.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Yes, I was able to back up my files on Dropbox before I returned the computer.
They are visible on the site, but despite this, I am unable to download them.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Yes, here are the screenshots,
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Thank you for reminding me that there was a Dropbox app I could download onto my laptop! Downloading it made it able for me to transfer my files and now I finally have them on my laptop. Thank you so much!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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