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Unable to upload due to security concerns

Unable to upload due to security concerns

devilmonkey77
Helpful | Level 5

Hi there,

 

just wondering if anyone has a fix for this. I saw there were some previous reports of this, but the threads are closed.

 

I am using autodesk sketchbook and am unable to upload psd files from the app. I've been doing this for years without problems.

 

As far as I can see my permissions for both apps are both open.

 

I'm on a samsung note 10+

 

thanks for your time!

16 Replies 16

Re: Unable to upload due to security concerns

Lusil
Dropboxer
Hi there @devilmonkey77, let's see what we can find here. 

Could you let me know the exact steps you take to upload content to your Dropbox account? 

If you get any error messages along the way, send me a screenshot of them. 

Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to upload due to security concerns

devilmonkey77
Helpful | Level 5
Hi there,

If I try to upload a psd through the sketchbook app it doesn't let me, but it always did before.
I can export the psd to my phone and then upload it via dropbox but it is a bit of an annoying extra step which uses internal storage.

Re: Unable to upload due to security concerns

Walter
Dropboxer
I'm sorry to jump in here @devilmonkey77, but can you see this 3rd party app in your account's Connected Apps tab?

If it's not listed there, the way you described seems to be the way to go. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to upload due to security concerns

devilmonkey77
Helpful | Level 5
It isn't in the connected apps tab and I can't see anyway to add it.
As I say though, up until a few days ago this way had worked for years.

Re: Unable to upload due to security concerns

Walter
Dropboxer
I see; thanks for clearing this up for us @devilmonkey77.

In this case, could you walk us through the steps you take and send us a screenshot of the exact error you get so that we can have a better look into this?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to upload due to security concerns

devilmonkey77
Helpful | Level 5
I can export a psd file in sketchbook. I can email it, messenger it, save it to my device, etc.
But I can no longer send it straight to my dropbox. This always used to work and is the main thing I use it for.
The action fails instantly, and when I go into dropbox to check why it has failed it says "unable to upload due to security concerns".

Re: Unable to upload due to security concerns

devilmonkey77
Helpful | Level 5

Screenshot of error message in dropbox appScreenshot of error message in dropbox app

Re: Unable to upload due to security concerns

Walter
Dropboxer
Thanks for following up on this @devilmonkey77.

I've reached out via email so that we can have a further look into this

At your convenience, please take a look at your inbox and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to upload due to security concerns

devilmonkey77
Helpful | Level 5
Hi there,

Thanks for the message- I've sent a reply.
I already have a problem log ongoing with your team- I was just hoping someone had the same issue and had managed to work it out.
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