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Unable to upload files

Unable to upload files

tjames1
Explorer | Level 3

Hi,

 

I am trying to upload some file but I get the upload error message 'something went wrong while uploading this file. There was a server error during the upload request.' How do you get around this error?

 

Thanks

Thomas

6 Replies 6

Re: Unable to upload files

Lori
Dropboxer
Hey @tjames1, I'd be happy to help with that! 

If you try an incognito tab on your browser, or a totally different one, do you get the same results? 

Assuming that you are, feel free to send a screenshot my way.

Looking forward to hearing back from you.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to upload files

tjames1
Explorer | Level 3

Hi Lori,

 

I get the same error message on Incognito and on Microsoft Edge.

 

Thanks

Thomas

 

 

 

Re: Unable to upload files

Lori
Dropboxer
Thanks for checking, @tjames1

Can you send me a screenshot of the error you received on your end in regards to this? 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unable to upload files

tjames1
Explorer | Level 3

Pic1.jpgPic2.jpg

Re: Unable to upload files

tjames1
Explorer | Level 3

Hi Lori,

 

Please see the screenshots.

 

Thanks

Thomas 

Re: Unable to upload files

Jay
Dropboxer
Hi @tjames1, this issue should be resolved now.

Could you try clearing your cache, then accessing the site and uploading files to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropboxer
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    tjames1 Explorer | Level 3
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    Lori Dropboxer
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