Trying to upload big mov files to Dropbox Professional account but error messages tells me that these files are not taken by Dropbox and cannot be transfered...anybody knows what to do?
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Hey @Filmmaker26, let's see what we can find on this.
I'll just need a few more details to make sure that I have a better understanding of your concern:
Keep me posted!
I have the same problem but with .jpeg files. Never had this problem before. Drag and drop files into the dropbox folder in Safari... and the upload is supposed to start automatically... but today, nothing happens at all. If I figure it out... I will let you know. I don't think its a problem with file types. I have done the same with .mov files many times.
Hi @ErikLewis, thanks for nudging us on this thread and for keeping us in the loop.
Great work with the troubleshooting!
If anything else comes up in the future, you know where to find us.
In the meantime, I hope you have a great day ahead!
Hmmm. I'm dragging a large .mov from the finder into a dropbox folder in Chrome browser. Receiving this error message. I'm on a workstation that doesn't belong to me so I can't install the OSX dropbox application. Nothing in the cloud as of yet, so that workaround doesn't apply to me. The file is on an external USB harddrive. Need to upload this tonight so this error is rather irksome :/
Hey there @paulwedel; thanks for joining the discussion and sorry to hear you're having issues with uploading this file to our website.
May I ask exactly how large the file is? Do you get the same results on other browsers?
If you could include a screenshot of any error you might get, I'd appreciate it.
Keep us posted, Paul.
I'm trying to upload .mov files under 2GB to my dropbox and I keep getting an error message "file upload error". it runs for about 30 minutes, and the time counts down accuratly, but somehwere in the last 10 minutes of it, it fails every time. No matter if I try to upload it using the upload file button, or clicking and dragging, into a filder, or straight into my files. .Zipped or not. Fail every time. This is a huge downer for me as someone umeployed by Covid and trying to share my demos with potential employers. Please help.
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